**Excellence in Action award recognizes superior commitment to quality by NRC Health.
Poet’s Walk Henderson and Poet’s Walk San Antonio have received the Excellence in Action award from NRC Health for the second year in a row. This honor, awarded exclusively to NRC Health post-acute clients, recognizes organizations that achieve the highest overall resident or employee satisfaction scores in the NRC Health database–the largest source of long-term care and senior-living satisfaction metrics in the nation. Poet’s Walk Henderson and San Antonio received the customer satisfaction award.
“To win this award based on the feedback of our residents and families is an incredible honor,” said Wendy Jo Martin, Executive Director Poet’s Walk San Antonio. “Their well-being is our greatest priority and to have this recognition means our commitment to them is very much apparent.” Alexander Markowits, President/CEO of Spring Hills Senior Communities, added “Communication with our residents and families as well as their doctors and our staff is paramount to the care of our residents. I cannot be more proud of everyone at Poet’s Walk San Antonio for receiving the Excellence in Action award.”
“It’s NRC Health’s great pride to partner with organizations that show such a strong commitment to service,” said Helen Hrdy, Senior Vice President, Customer Success at NRC Health. “Their sense of mission, and their ability to realize a compassionate vision of care, has elevated them to peak performance in the long-term care and senior living industry. They couldn’t be more deserving of this award, and we’re thrilled to commend and congratulate them.”
To qualify for the award, skilled nursing, assisted living, and independent communities must have conducted a customer or workforce satisfaction survey in 2017. Winners must also have received a minimum of 10 responses (achieving a response rate of at least 30 percent), and must have ranked within the top 10% of positive responses to one of two questions: “What is your recommendation of this facility to others?” or “What is your recommendation of this facility as a place to work?”
Poet’s Walk Henderson and San Antonio both feature the company’s tried and true Signature Touches program designed to offer a holistic experience that focuses on health, wellness and peace of mind for total well-being as well as music therapy, art therapy, aroma therapy and so much more. The Signature Dining program is a Farm to Table approach with many of the vegetables and herbs being grown at the community. Because attention is often needed for the residents on a 24-hour basis, Signature Trends encompasses innovative care technology designed to monitor a resident’s daily care and activity. Additionally, Spring Hills knows that one’s pet is a part of their family. The PAW (Pets are Welcome) Program was created to allow someone’s small cat or dog to move in with them as well as a vast pet therapy program.
About Poet’s Walk Henderson:
Poet’s Walk Henderson provides memory care with the finest amenities and is located at 1750 W. Ridge Parkway in Henderson, NV 89012. For more information, visit www.poetswalkhenderson.com or call 702-899-8028.
About Poet’s Walk San Antonio:
Poet’s Walk San Antonio provides memory care with the finest amenities and is located at 5438 Presidio Parkway in San Antonio, TX 78249. For more information, visit www.poetswalksanantonio.com or call 210-920-7721.
About Spring Hills Senior Communities & Memory Care Communities:
All Spring Hills Senior Communities and Poet’s Walk Memory Care Communities offer a distinctive and innovative approach to assisted living, memory care and Home Care Services as led by Alexander Markowits, President/CEO. Signature Touches is the company’s approach to offering services that are designed to meet the needs and preferences of residents and clients. Personal choice is top priority, which is exemplified by recreational programs led by professionals in one of the company’s Spring Hills communities located in NJ, VA, OH and FL, in the company’s Poet’s Walks communities located in TX, NV, VA, FL and soon-to-be MD, or in their own home. For more information about their commitment to senior living, including information on Spring Hills Home Care Services, visit www.spring-hills.com or www.poetswalk-spring-hills.com.
About NRC Health:
NRC Health post-acute customer experience solutions help improve quality in all long-term care and short-term stay settings, including skilled nursing homes, assisted living communities, independent living communities, and continuing care retirement communities.
NRC Health is focused on enabling human understanding across the care journey. As long-term care providers continue to broaden their offerings and align with hospitals and health systems for plan-of-care transition partnerships, our post-acute customer experience solutions open the door by demonstrating proactive leadership in quality measurement and improvement.