Accepting care for your aging loved one can be one of the toughest journeys a family will go through. There are a variety of things that a senior living facility can do to ensure that the process is as easy as possible for the family. Whether you are looking into post-acute care, assisted living, memory care, or home care services, there are questions and uncertainties that will come up that are normal and natural. Here are some ways that our staff helps to ease the minds of the family members in our care when looking for help for their loved one.
We understand the importance of education when trying to navigate the struggles of a declining loved one. According to NCBI, families “may find it very difficult, if not impossible, to assess… clinical care quality on their own.” That is why our company has a variety of educational platforms that the family members can make use of to answer just about any question about senior living they may have before even calling us. Whether it is our extensive family caregiver video catalog, our infographics on a variety of wellness topics, or our extensive website blog, we aim to be the premiere healthcare provider and answer any questions that individuals may have.
Family members are at a very vulnerable time as they look for healthcare options for their loved one. A spokesperson for the American Health Care Association notes that, “It could take days and several conversations and several good cries to make sure that … your loved one [is] in a place where their needs will be met.” That is why we take the time to get to know everything about the situation of the family members inquiring about our care. We want to make this difficult situation as easy as possible so, by using our Signature Discovery process, we are able to provide peace of mind to the family members by letting them know that their loved ones will be in good hands.
Constant and Open Communication
Finally, communication is key to any healthcare company. We pride ourselves on being constantly available through a variety of channels to ensure that any questions are answered in as timely a fashion as possible. We also use a variety of trending technology programs to provide that extra level of communication with the family members at all times. Whether you just need a sympathetic ear or you have a specific request for us, we are happy to help.
Family members feel a tremendous sense of support from spending time with other family members in the same or similar situations as them. One way that our families can get additional, ongoing support is through our Connections Support Groups as well as other local support groups. Our assisted living and memory care communities offer support groups where both prospective and existing family members can get together to share advice and stories about going through a particular topic. Our Director of Program Development and Training, Rachel Helfand, discussed that, “Connections Support Groups offer a sense of community to our family members by showing them that they are not alone in their journeys. Our buildings are proud to help facilitate these connections between various families, and we also feature a variety of guest experts in a plethora of fields when it comes to senior living to help educate them as well.”